Prior to Your Appointment

Once you have made an appointment you will be sent:

  • A letter confirming your appointment date, time and location
  • A new patient registration form (including privacy and email consent)

Please complete your registration forms and return them to us along with your doctor’s referral by mail, fax or email, prior to your appointment.

Getting to Your Appointment

You can read more about our office locations, including driving, parking and public transport options here.

Due to the COVID-19 pandemic we need to limit the number of people in our waiting room. Please try not to arrive too early for you appointment. If possible please attend your appointment on you own. Read more about our response to COVID-19 here.

We recognise that your time is valuable, and we make every effort to run on time. Occasionally there are delays due to emergencies, or other patients requiring a little more time. We apologise if we keep you waiting.

What to Bring to Your Appointment

Please bring the following to your first appointment (if applicable):

  • Referral letter (unless it has already been sent).
  • Completed new patient registration form (unless you have already returned it).
  • Medicare card.
  • Private health insurance card.
  • Department of veterans’ affairs (DVA) card.
  • Work cover claim details.
  • Details for any third-party account holder.
  • A list of the medications you take regularly.
  • X-rays or other scans which you have copies of.

What to Expect

At your first visit, your doctor will discuss the reason for your visit, and ask you questions relating to this problem, your general health, regular medications, and history of previous operations. Your doctor will likely perform a physical examination.

You may be sent for further tests such as blood or urine tests, or X-rays or other scans. Your doctor may offer you a test called a flexible cystoscopy, which can be performed in our on-site procedure room at the same time as your appointment. Please note, there will be a separate fee for a cystoscopy, in addition to your consultation fee.

Based on your history, examination and further tests, your doctor will discuss the possible causes for your problem, and the treatment options available.

If your doctor recommends surgery, this will be discussed with you on the day. If your doctor has recommended surgery, we will discuss the anticipated costs to you, prior to deciding whether you would like to go ahead.

You may be asked to return for a further consultation to discuss the results of tests or to talk over your treatment options again.

A letter summarising your appointment will be sent to your current general practitioner or referring doctor.